What Is Support Coordination?

Support Coordination is a vital service for individuals with NDIS plans, assisting them to navigate the NDIS system and connect with the right supports to achieve their goals. At Thrive Through Life, our Support Coordinators work closely with you to understand your unique needs and help implement your NDIS plan effectively.

We assist in connecting you with the best available services and providers, whether it’s therapy, support workers, or community resources. Our team offers personalised support to ensure you have the tools and knowledge to manage your plan, track your spending, and access the services that will help you thrive.

Our Support Coordination service aims to simplify the often complex NDIS processes, reducing confusion and ensuring that you and your family receive the right support, so you can focus on achieving your goals and living your best life.t Coordination is a vital service for individuals with NDIS plans, assisting them to navigate the NDIS system and connect with the right supports to achieve their goals. At Thrive Through Life, our Support Coordinators work closely with you to understand your unique needs and help implement your NDIS plan effectively.

What are the different levels of Support Coordination?

In the NDIS, there are typically three levels of Support Coordination, each offering varying degrees of assistance to help participants implement and manage their NDIS plan:

1. Level 1 – Support Connection
   This is the most basic level of Support Coordination, aimed at helping participants understand their NDIS plan and connect with providers. Support Connection assists with short-term tasks, such as linking participants to services and supports that align with their goals. This level is ideal for those who need minimal support in managing their plan and require assistance with building capacity to manage their supports independently.
   
2. Level 2 – Support Coordination
   This level provides a more hands-on approach, offering ongoing support to participants to implement their NDIS plan. Support Coordinators at this level work closely with participants to find the best service providers, build and maintain supports, and manage any issues that may arise. Level 2 support also includes helping participants track their spending and ensure they are making the most of their NDIS funding. This level is ideal for those who need moderate assistance with the management of their supports.
   
3. Level 3 – Specialist Support Coordination
   Specialist Support Coordination is the highest level of support and is designed for participants with complex needs. This level of support provides intensive, specialised assistance to navigate complex systems, manage crises, and coordinate multiple providers. It may involve managing challenging situations, such as significant health, safety, or well-being concerns, and often requires a higher level of expertise and experience. Level 3 Support Coordinators help participants address significant barriers and ensure they receive the right services for their complex circumstances.
   
   Each level of Support Coordination is designed to meet the varying needs of NDIS participants, from simple assistance with connecting to services to more complex, ongoing management of their supports.

What level of Support Coordination does Thrive Through Life provide?

At Thrive Through Life, we provide Level 2 (Support Coordination) and Level 3 (Specialist Support Coordination) services to ensure that our clients receive the right level of support for their individual needs. Our Level 2 Support Coordination offers hands-on assistance with implementing and managing your NDIS plan, helping you connect with the best service providers, track spending, and navigate any challenges that arise. For those with more complex needs, our Level 3 Specialist Support Coordination provides intensive, specialised support to manage complex situations and coordinate multiple providers. Whether you’re managing moderate needs or dealing with significant barriers, our team is dedicated to helping you access the services and resources necessary to thrive.

What areas does Thrive Through Life Service for Support Coordination ?

Thrive Through Life offers flexible support through both mobile and remote services. We are happy to assist clients across Brisbane, Ipswich, Gold Coast, Logan, and Redlands with our mobile services. For remote support, we are proud to offer our services Australia-wide, ensuring that no matter where you are, we can help you thrive.

Level 2 Support Coordination

Find the Support You Need

Once your NDIS plan is in place, Thrive Through Life is here to help you understand and implement it, ensuring you make the most of your NDIS funding. Our experienced and compassionate Support Coordinators provide a highly personalized service, tailored to your specific goals and needs.

We’ll work closely with you to explore available support options, recommending services that will best help you achieve your goals. We’ll also equip you with the tools to track your spending with providers.

Through best available research evidence and collaboration with other trusted teams of professionals, we will connect you to the most suitable specialists, therapists, support workers, and providers in your community, if you wish.

How We Can Help

• Plan Implementation and Support Coordination

Our goal is to remove the frustration and overwhelm of finding the right supports for your circumstances. Here’s how we make it simple:

1. We’ll schedule a call or meeting to review your plan and help you understand it.
2. Together, we’ll discuss your goals and expectations and agree on the terms of engagement.
3. We’ll send you a Service Agreement with a schedule to sign.
4. We’ll start working to find you the best possible support options.
5. You can relax knowing we’re with you every step of the way.

• NDIS Funding & Reviews
  All Support Coordination fees are funded by the NDIS if your plan includes this funding. We will also assist you with your scheduled plan review to help secure the best funding outcome possible.

• Appeals Process

If you’re unhappy with the NDIS decision during your Plan Reassessment or Review Of a Reviewable Decision (RORD) level, you can apply for an external review with the Administrative Review Tribunal (ART) within 28 days of receiving the outcome. More information is available on the ART website or by calling 1800 228 333.

For further information on the NDIS Review of Decisions process, visit the NDIS website or by calling the National Disability Insurance Agency on 1800 800 110.

If additional support is needed, you may be eligible for assistance through the National Disability Advocacy Program, if you would like to reach out to them for support you can do so by using the NDAP website or by calling 1800 643 787.

Level 3 Support Coordination: Specialist Coordination of Supports

At Thrive Through Life, we have dedicated Specialist Support Coordinators who work with clients facing complex cases and support needs. If you have a loved one who requires higher-level assistance, we’re here to help them live their best life. Specialist Support Coordination (Level 3) is designed for participants with complex needs and is funded in the NDIS plan for those requiring intensive support. The focus is on reducing complexity in the client’s support environment and addressing immediate or significant barriers to plan implementation.

Our team works closely with NDIS participants to tackle complex challenges that affect their access to services and supports. We also design tailored service plans to meet the specific needs of our clients, ensuring they receive the right support.

Thrive Through Life’s Specialist Support Coordination is designed to assist participants who require complex support at a personal, service, and systems level, helping them navigate these challenges effectively.

Contact Us

We’d love to hear from you! At Thrive Through Life, we are dedicated to supporting you on your journey. Whether you have questions about our services, need assistance, or want to discuss collaboration opportunities, please feel free to reach out.

Phone: 0478 132 198
Email: [email protected]
Address: PO Box 1060, Park Ridge, Queensland, 4124

You can also fill out the contact form below, and we’ll get back to you as soon as possible. Together, let’s thrive through life!

Click Here to Make A Referral to Thrive Through Life